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Refund Policy

Last updated: January 1, 2026

1. Subscription Cancellation

You may cancel your subscription at any time through your account settings or by contacting our support team. Upon cancellation, you will continue to have access to our services until the end of your current billing period.

2. Refund Eligibility

We offer refunds under the following conditions:

  • Requests made within 14 days of initial purchase for new subscribers
  • Service unavailability exceeding 24 consecutive hours due to issues on our end
  • Duplicate charges or billing errors

3. Non-Refundable Items

The following are generally not eligible for refunds:

  • Subscription fees after the 14-day period has passed
  • Partial month usage after cancellation
  • Add-on services or features already consumed
  • Accounts terminated for Terms of Service violations

4. How to Request a Refund

To request a refund, please contact our support team with:

  • Your account email address
  • The reason for your refund request
  • Any relevant transaction details

We will review your request and respond within 5 business days.

5. Refund Processing

Approved refunds will be processed to the original payment method within 5-10 business days. The exact timing may vary depending on your payment provider.

6. Free Trials

If we offer a free trial period, you will not be charged until the trial ends. You may cancel during the trial period without any charges.

7. Contact Us

For refund requests or questions about our refund policy, please contact us at:

ITUDIOO Digital Enterprise
Email: support@itudioo.com